We often get clients who in the initial stages of contact, have the same questions. We have developed this FAQ section to answer a few key things but of course, if there is anything else…. reach out and we will be here to help!
do you work on an hourly rate or rixed price?
Here at Barnacle & Lime, we like to quote on every project so that we are both in the loop with a timeline, deliverables and costs from the very beginning! We do however have a few long-term clients who require “maintenance” design and this is charged on a pre-agreed hourly rate.
what happens if i am not happy with the initial designs, concepts or project direction
We make every effort in the early stages to create a detailed design brief to eliminate this from happening but this is a question we must answer clearly. If you are not happy with any designs and no approval can be met with minor changes/alterations, then you are free to withdraw from the project and only receive an invoice for the work completed to date. Let us assure you though… every effort is made before, during and after to deliver a packaged file and smile.
Can you make me a simple website or blog? Can I Have my own domain and customised email?
You bet! We only make websites on our trusted Squarespace platform which is the most user-friendly CMS (contentment management system) and allows you to be your own website manager! There is nothing worse than paying someone or waiting for a designer to make a small change for you… therefore we use squarespace!
All our clients can make changes, upload, edit images, products, banners, services and sales info without a plugin, widget or code!
With e-commerce features, blogging, and simple drop and drag features, we take you step by step on handover to help with any questions and queries.
We are able to obtain a domain name and custom email address for you and your team, while also linking relevant social platforms.
can i have my project or file printed and delivered?
Of course, we can! Some clients prefer the file for use at their trusted printer, while others prefer us to take care of everything. Here at Barnacle & Lime, we have trusted printers who we work closely with to offer a range of print and copy services. In regards to turn around, this would depend on the scale of job, location and delivery.
what type of things can we have printed?
Business cards, flyers, brochures, postcards, documents, training materials, decals, signage, stationary… the list goes on!
do you require a deposit or progress payments
For all new clients, we require a 50% upfront payment which is processes prior to the commencement of your project. If you are a returning client and work with us frequently, we do not ask for any upfront payments and also offer 10 day terms.
can you use images that i have found on the internet for my designs?
Due to the law images cannot be taken, used or reproduced that are not licensed or produced by yourself. Thankfully here at Barnacle & Lime we have access to premium stock libraries which allow us to source suitable images for clients who do not have any and we can also arrange for a photographer to take care of your needs!
How many amendments/revisions can I have on my project?
We outline these specifics on your quote however, as a general Idea, we usually offer two amendments in a project quote and any additional changes can be made with an hourly rate charge.