barnaclelime

Hello & Welcome Aboard :)

I just wanted to give you a big, warm welcome and tell you I am so excited to begin working on your project! I promise to give you my very best work, but in order to do that I need a little help from you.

This page will tell you exactly what I need you to do before the project begins and provide you with a few tips and tricks to help you help me design my best work yet for your business or brand. Because guess what? You deserve it.


You just made the best decision to invest in a professional designer….But I know you may be feeling nervous about that decision.

I want to assure you that you have nothing to feel nervous about. Professional graphic design makes you look and feel like a pro in your industry. It converts more email subscribers on your website, It converts more customers and clients, and it helps those clients and customers TRUST your brand or business. Feel free to peruse the main page for exemplars of projects that I have completed with my clients! CLICK HERE


Communication & Timelines

The promise at Barnacle & Lime is that you are a BIG fish in a small ocean, not a small fish in a big ocean and when you work with me, you receive a one on one design service tailored to your needs. All projects are designed in-house - which means no agency fees, no barriers to communication, no time delays, and I can always be contacted during studio hours to assist with any questions, inquiries or project updates. 

Studio Hours: Monday - Friday 7AM-4PM

Communication hours: Monday - Friday 8AM - 3PM

Meeting Days: By appointment - Please feel free to view my schedule and make a time to discuss your design requirements. CLICK HERE

Feedback: To help keep your project on track to finishing on time, please provide feedback on your designs within 2 business days of receiving them.

I really appreciate your effort to provide files and feedback on time and to communicate within the times and days outlined above. Timeliness from both of us will help us get your project done on (or even before!) the deadline so you can move on to the next exciting task on your to-do list and I can cheer you on.

The Design Process

No client is ever the same and here at Barnacle & Lime, I understand that! Some clients know precisely what they want, others have a basic idea and some also require a little further assistance to work it all out. If you do not have a brief to be met, I will work with you to create one.

The studio has structured its process to allow our clients to be a part of the team and enjoy the journey. You will be supplied with initial designs that are presented accordingly which we review together to discuss decisions, changes, directions and further steps. After this, those notes are taken, initial designs are developed further and your final result is completed - of course, depending on what your graphic design task and output is, your project is then delivered in the relevant print or screen ready formats.

Feel free to dive deeper into the design process steps and find out more about what each step entails. CLICK HERE


Prior To Project Commencement

Here’s what I need from you to get the project started...

1. Create a Pinterest board - On Pinterest, create and fill a public board with inspiration for your brand. If you get stuck, feel free to pin from my PINTEREST design boards. Send me the link to your board when you’re done so I can see it! (You can delete the board once your project is complete).

If Pinterest isn’t your thing, don’t worry. You can search Google for images that resonate with the way you want your brand to feel and simply link me directly to them or save and attach to an email.

2. Complete your questionnaire - When starting a project together, I will send you a questionnaire based around your project that will help us establish a clear connection, set goals , clarify specifics and get started. If you have not received your document , please be sure to pop into my email inbox and ask…just incase it has gone to spam heaven or the snail is slow with its mail.

3. Your content - In order to keep to timeframes and deadlines set, I will need all the content for your project before I start the project. You will need to provide the text for all pages and supply your logo (if I’m not doing your branding!) and any particular photos you want to be used on the site (unless I have noted that I will be sourcing and including stock images within your project).

You can upload these files and attach to an email or pop them onto a secure folder within google drive/dropbox and share with me via a link.

Project Management & Feedback

Now you’re booked in my schedule, we’ll be communicating frequently via email or phone. Most designers use a project management tool such as Asana or Trello to manage their projects (amazing tools!) however, I understand that as a busy client, the last thing you want it to worry about working your way around software or applications SO instead, let’s just keep things quick, clear and basic using the below details.

hello@barnaclelime.com | 0432 333 728

I really appreciate simple and straightforward feedback. It helps me clearly understand your thoughts and make the right changes to your designs. Here are a few tips on providing awesome feedback:

Try and use bullet points to break up your feedback.

  • Use headers to organise your feedback.

  • Read over your feedback to make sure it’s clear and check that you’ve answered any questions I may have asked.

  • Post your feedback on any of the below platforms


Payment Policy

 A non-refundable 50% deposit is due to book your project.
50% is due the day before we start your project.

50% is due when the project is complete but before I hand over your final files.

As outlined in my contract, if your first 50% payment is late, I can put your project on hold. We can restart the project at a later date but a Rescheduling Fee will be charged.

 Your final payment is due 15 days upon receipt. Accounts which are not paid within 15 days will incur a late administration fee of $30 if applicable. Accounts which remain outstanding for 30 days after the date of invoice will incur an additional late payment fee equivalent to 10% of the project costs for each week payment is outstanding.

Full Terms Of Service Viewable HERE Alongside the Privacy Notice HERE


Frequently Asked Questions

I often get clients who in the initial stages of contact, have the same questions. I have developed this FAQ section to answer a few key things but of course, if there is anything else…. reach out and wI will be here to help! FAQ